| Frequently Asked Questions
You'd firstly have to go to allsurplus.com
Once you get to the website, you will click on register.
You would have to complete the online form and also create your own username.
With regards to the username, it must contain a minimum of five letters or numbers, and it may include an underscore as a symbol.
Kindly note that it will not recognize an @ symbol or an exclamation.
You will then enter your email address, verify it, enter your first name, your last name, address, city and contact details.
And then lastly, you can either choose to subscribe or unsubscribe. This is to receive notifications on upcoming sales.
If you do click on yes, it will give you a dropdown with the various different categories which you can choose from to receive notifications for.
Once you are done, you'll click on agree to the user agreement.
Thereafter, you will receive an email to your email address that you've entered at the very start of this form.
It will also contain a temporary password.
You will use this temporary password and in turn create your own unique password to access your account.
Once that has been done, your account will be active and you can then register for any of our current sales that we have on our marketplace.
Download a soft copy illustration below
So the first step would be to have a registered profile on AllSurplus.
You would have to sign into your profile using your username and the password you have created for yourself.
Once you have successfully signed in, it should say welcome with your name at the top right hand corner.
You will then go to auction events.
You can either search the event if you know what the name of the event is.
If not, you can do a filter.
So the most convenient or easiest way to filter your search on our marketplace and on the events calendar would be to navigate under region and select Europe, the Middle East and Africa.
There will be a drop down for country and then you can select South Africa.
You can further your search to province and then also to sale type.
Starting with an online auction event.
You will click on view.
You will then scroll and click on one of the items.
There will be a register to bid block.
After clicking it will display the membership application with an apply now button.
It will display your information.
You'll then click on submit application followed by close.
In order to register for a make an offer event, the same process is followed of selecting region and drilling down to the filters.
You will click on view.
You will then scroll and click on one of the items.
There will be a register to bid block.
After clicking it will display the membership application with an apply now button.
You'll then click on submit application followed by close.
After you've submitted your application, our customer services team will receive an email notifying them that you have registered and shown interest in the specific event.
You will be contacted either telephonically or via email with the requirements in order to complete your application for participating on the specific event.
Download a soft copy illustration below
Once you have logged into your account, you'll click on your name at the top right hand corner and go to my bids.
Once you are in my bids, there are various different tabs.
Open Lots, Lots Won, Lots Not Won and Offers.
In lots won, it will be displayed lots won and lots completed.
Click on the blue strip labelled lots won.
It will display your winning history in this section.
It will either say paid or pending.
Click on the blue strip labelled lots completed.
It will display your winning history in this section of lots that have been paid and completed.
You can also download the payment certificates showing you have paid.
If you have purchased an asset on one of our online auctions, you will be able to view your winning history in this section.
If you have won assets on any of our Make an Offer events, you will be able to view your winning history under offers.
